Refund policy

RETURNS & EXCHANGES POLICY

Because custom-made items are created specifically for each customer, returns and refunds are not accepted once an order has been placed and production has begun.

Exchanges

We accept exchanges within 10 days of delivery for eligible items under the following conditions:

The item arrives damaged or defective
The item received differs from the order placed
The exchange request is approved by our customer support team

To qualify for an exchange, the item must:

Be in its original condition
Show no signs of wear, misuse, or alteration
Be returned in its original packaging when possible

Customers must contact us within 10 days of delivery and provide their order number along with clear photos of the item.

Please note that personalized items cannot be exchanged due to customer errors, including spelling mistakes, incorrect personalization details submitted at checkout, or changes of preference after production has started.